PRNV SERVICES
TERMS & CONDITIONS FOR TECHNICIANS

Effective Date: February 14, 2026

1. ACCEPTANCE AND NATURE OF RELATIONSHIP

By enrolling as a Technician and subscribing to PRNV Services, you agree to these Terms & Conditions. You acknowledge that you are an INDEPENDENT PROFESSIONAL, not an employee of PRNV Services. You operate your own business and are responsible for all aspects of service delivery, taxes, licenses, and insurance.

2. SUBSCRIPTION PLANS AND FEES

2.1 Plan A - Primary Service Categories

  • Monthly subscription: ₹3,540 (early bird pricing) or ₹7,080 (standard pricing)
  • Includes: 36 guaranteed leads per month (45 leads if renewed within 7 days)
  • Covers 30 primary service categories (Plumber, Electrician, Carpenter, Painter, AC Repair, etc.)
  • Access to powerful self-billing dashboard for invoicing and payment tracking

2.2 Plan B - Secondary Service Categories

  • Monthly subscription: ₹1,180
  • Covers 300+ secondary and specialized service categories
  • Lower lead volume but broader service exposure
  • Access to self-billing dashboard

2.3 Payment Terms

  • All subscription fees are 100% NON-REFUNDABLE under any circumstances
  • Payment due on enrollment date and same date each month for renewals
  • Late payment (beyond 7 days) results in: loss of on-time renewal bonus (45 leads), service suspension, and lead allocation pause
  • Subscriptions automatically renew unless canceled 7 days before renewal date
  • No partial refunds for early cancellation

3. LEAD ALLOCATION AND DELIVERY

3.1 Lead Distribution Mechanism

  • Leads distributed via AI-based algorithm considering: location proximity, service category match, ratings/reviews, availability status, and response time history
  • Plan A: 36 guaranteed leads/month (1.2 leads/day average) or 45 leads for on-time renewals
  • Lead delivery schedule: distributed evenly throughout the month via SMS, email, push notification, and in-app alerts
  • Lead details include: customer name, phone number, address, service required, preferred timing, and budget range (if provided)

3.2 Lead Response and Acceptance

  • You must respond to leads within a reasonable timeframe (recommended: within 2 hours, maximum: 24 hours)
  • You may accept or reject leads based on availability, capability, location, or other valid reasons
  • High rejection rates (>30% of monthly leads) may result in: reduced lead priority, investigation by franchisee, and potential account review
  • Rejected or unanswered leads will NOT be replaced or refunded
  • Lead conversion is your responsibility - PRNV guarantees delivery, not customer commitment

4. SERVICE DELIVERY AND QUALITY STANDARDS

You agree to maintain the highest standards of professionalism:

  • Provide honest, high-quality, and professional services to all customers
  • Maintain all required licenses, certifications, permits, and insurance for your trade
  • Arrive on time for scheduled appointments (notify customer if delayed)
  • Charge fair, transparent, and competitive prices (no hidden fees or surprise charges)
  • Use quality materials and follow industry best practices and safety standards
  • Treat customers, their family members, and property with utmost respect
  • Handle customer belongings with care and clean up after work completion
  • Provide warranty or guarantee for your work as per industry standards
  • Address customer concerns or complaints promptly and professionally

15. CONTACT INFORMATION

PRNV SERVICES - Technician Support
Email: enquiry@prnvservices.com
Phone: +91-XXXX-XXXXXX
Address: [Company Address], Hyderabad, Telangana, India
Support Hours: Monday to Saturday, 9:00 AM - 8:00 PM IST

— END OF TERMS & CONDITIONS FOR TECHNICIANS —