PRNV SERVICES
PRIVACY POLICY FOR USERS

Effective Date: February 14, 2026

1. INTRODUCTION

Welcome to PRNV Services ("we," "us," "our," or "PRNV"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Platform").

By accessing or using our Platform as a User (customer seeking home services), you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Platform.

2. INFORMATION WE COLLECT

2.1 Information You Provide to Us

When you register and use our Platform, we collect information that you voluntarily provide, including:

  • Personal identification information: Full name, email address, phone number, residential address
  • Location data: PIN code, complete address, building/society name for service delivery
  • Service requests: Details of services needed, preferred timing, specific requirements
  • Payment information: Payment method details (processed through secure third-party payment gateways)
  • Communications: Messages, reviews, ratings, and feedback you provide
  • Profile information: Profile photo (optional), service preferences, booking history

2.2 Information Collected Automatically

When you use our Platform, we automatically collect certain information:

  • Device information: Device type, operating system, unique device identifiers, mobile network information
  • Usage data: Pages viewed, features used, time spent on Platform, search queries, booking patterns
  • Location information: Real-time location data (with your permission) for accurate service delivery and technician matching
  • Technical data: IP address, browser type, internet service provider, referring/exit pages, date/time stamps
  • Cookies and tracking technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Payment processors: Transaction confirmation and payment status
  • Social media platforms: If you choose to connect your social media accounts
  • Analytics providers: Aggregated usage statistics and platform performance data
  • Referral sources: Information from users who refer you to our Platform

3. HOW WE USE YOUR INFORMATION

3.1 Service Delivery and Platform Operations

  • To create and manage your user account
  • To connect you with qualified technicians in your area
  • To process and fulfill your service requests and bookings
  • To facilitate communication between you and technicians
  • To process payments and maintain transaction records
  • To provide customer support and respond to your inquiries
  • To send service-related notifications, confirmations, and updates

3.2 Platform Improvement and Personalization

  • To analyze platform usage and improve user experience
  • To personalize content, recommendations, and search results
  • To develop new features, products, and services
  • To conduct research and analytics on user behavior and preferences
  • To detect, prevent, and address technical issues or bugs

3.3 Marketing and Communication

  • To send promotional materials, special offers, and updates (with your consent)
  • To notify you about new services, features, or changes to our Platform
  • To conduct surveys and collect feedback to improve our services
  • To send you newsletters and marketing communications you have opted into

3.4 Safety, Security, and Legal Compliance

  • To verify your identity and prevent fraud or unauthorized access
  • To enforce our Terms & Conditions and protect our legal rights
  • To comply with applicable laws, regulations, and legal processes
  • To respond to law enforcement requests and court orders
  • To protect the safety and security of our users, technicians, and franchisees
  • To investigate and prevent illegal activities, violations of our policies, or security breaches

4. HOW WE SHARE YOUR INFORMATION

4.1 With Technicians

  • Your name, phone number, and service address for booking fulfillment
  • Service details, preferred timing, and special instructions
  • Your location data to facilitate technician arrival and navigation
  • Your ratings and reviews of the technician after service completion

4.2 With Franchisees

  • Service request details for lead generation and technician matching
  • Aggregated usage data and performance metrics for territory management
  • Customer feedback and complaints for quality control and issue resolution

4.3 With Service Providers

We engage third-party service providers to perform functions on our behalf:

  • Payment processors: To process transactions and handle refunds
  • Cloud hosting providers: To store and secure your data
  • Analytics providers: To analyze platform usage and performance
  • Communication providers: To send SMS, email, and push notifications
  • Customer support tools: To provide efficient customer service

These service providers have access to your information only to perform tasks on our behalf and are obligated to protect your information in accordance with this Privacy Policy.

5. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. YOUR RIGHTS AND CHOICES

You have certain rights and choices regarding your personal information.

8. CHILDREN'S PRIVACY

Our Platform is not intended for use by individuals under the age of 18.

9. THIRD-PARTY LINKS AND SERVICES

Our Platform may contain links to third-party websites, applications, or services that are not owned or controlled by PRNV Services.

10. INTERNATIONAL DATA TRANSFERS

PRNV Services operates primarily in India, specifically within the Greater Hyderabad Municipal Corporation (GHMC) area.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

12. CONTACT US

PRNV SERVICES
Email: complaint@prnvservices.com
Phone: +91-XXXX-XXXXXX
Address: [Company Address], Hyderabad, Telangana, India
Business Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST

13. ACKNOWLEDGMENT AND CONSENT

By creating an account and using the PRNV Services Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

— END OF PRIVACY POLICY FOR USERS —